This Refund Policy applies to all paid services offered on this website (https://aisense.com.tw). Please read it carefully before making a purchase.
General principle
Because our Services are digital and often involve real-time generation or customization:
When refunds may apply
System or service unavailability
If our system issue prevents you from accessing the Service and the problem cannot be resolved within a reasonable timeframe, you may apply for a full or partial refund.
Duplicate payments
If a system or operator error causes a duplicate charge, you may apply for a refund of the duplicate amount.
Service not yet started
If you have not used the Service and no report or result has been generated, a refund may be granted at our discretion.
Non-refundable situations
Refunds are not available in the following cases:
- The AI analysis or report has already been generated
- Advisory recommendations or technical support have been delivered
- Subjective dissatisfaction (e.g., the result does not match personal expectations)
- User error or incorrect information provided by you
How to request a refund
To request a refund, please contact customer service with the following information:
- Order number
- Registered email
- Reason for the refund request
After receiving your request, we will review it and respond within 7–14 business days.
Contact: [email protected]
Refund method
- Refunds are returned via the original payment method
- If the payment platform imposes restrictions, an alternative method will be arranged
Updates to this policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this website.